Privacy policy

Informative Note and Request for Consent for Processing of Personal Data

Privacy Policy pursuant to article 13 of EU Regulation 2016/679 - GDPR - Privacy Policy for the processing of personal data collected from the data subject

As set forth by EU Regulation 2016/679 (General Data Protection Regulation) we hereby provide the following information on how and why we process the personal data we collect from you. This Privacy Policy is not applicable to other websites that may be reached through the links embedded in the websites of the data controller’s domain, on the understanding that the data controller declines all and any liability for the websites of third parties.

This privacy policy complies with the provisions of article 13 of EU Regulation 2016/679 (General Data Protection Regulation) and is also based on the provisions of Directive 2002/58/EC, as amended by Directive 2009/136/EC, dealing with the regulation of a number of important issues, including Cookies, and the Order of the Italian Authority for the protection of personal data of 08 May 2014 dealing with the regulation of Cookies.

Processable Personal Data:

«personal data» means any information relevant to an identified or identifiable natural person («data subject»); a natural person is considered to be identifiable when the same may be identified, either directly or indirectly, for example by a name, identification number, location, an online ID or one or more details of the physical, physiological, genetic, psychological, economic, cultural or social identity thereof (C26, C27, C30)

Specific Privacy Policies

Specific privacy policies may be published on the pages of the website for certain services or processing of the data provided.


For more information on the cookies used by this website, see the Cookie policy on the following link.

1. Data Controller

Pursuant to articles 4 and 24 of EU Regulation 2016/679, the Data Controller is Mitsubishi Electric Europe B.V., with registered offices at 1119NS Schiphol – Rijk Capronilaan 46, the Netherlands, and branch office in Agrate Brianza, Viale Colleoni no. 7, Colleoni Centre, Palazzo Sirio, represented by its legal representative, to whom you may write c/o e-mail

2. Data Protection Officer

A Data Protection Officer (DPO), pursuant to articles 37 – 39 of EU Regulation 2016/679 has been appointed, to whom you may write c/o:

3. Purpose and legal basis of processing

Your personal data will be processed in compliance with applicable laws as set forth by article 6 of EU Regulation 2016/679 for the following purposes:

  • A) to browse this website; - to fill in the forms we use to collect your personal data, when you log in and/or ask us to contact you and send you information, that may however also be provided by the sales/distribution network in the territory; for administrative accounting reasons.
    The LEGAL BASIS of processing is the legitimate interest (article 6 paragraph 1 (f) and to fulfil contractual or pre-contractual obligations (article 6 (b)).

  • B) Direct marketing: subject to your consent and until you withdraw such consent, MITSUBISHI ELECTRIC EUROPE BV will send you newsletters, commercial, promotional and information messages, market research and analyses, messages about events, invitations or similar messages by e-mail or telephone through a call centre, or may send you such information through the postal service.
    The LEGAL BASIS of processing is your consent (article 6 paragraph 1 (a)).

  • C) Not automated profiling activities: which allows us to analyse your purchasing habits and choices, in order to improve the services and products we offer, and send you information that may be of interest to you, ensuring more personalised services. The processing of personal data may involve our customer care services, consisting of personalized and courtesy services. Such purposes are also attained by entering the same in the company CRM database and such data, including your purchasing data, will be processed by the persons in charge of processing and other branch offices.
    The LEGAL BASIS of processing is your consent (article 6 paragraph 1 (a)).

4. Recipients or categories of recipients of your personal data

The personal data you provide will be disclosed to recipients, who will process the data as data processors (article 28 of EU Regulation 2016/679) and/or as natural persons acting under the authority of the Data Controller and Data Processor (article 29 of EU Regulation 2016/679), for the above purposes as listed by point 3. More specifically, your personal data will be disclosed to:

  • Companies of the Mitsubishi Electric Group;

  • The sales/distribution network in the territory;

  • Firms or persons who provide management services for the IT system and communication networks (including e-mail);

  • Firms or Companies who provide assistance or consulting services;

  • The competent authorities for fulfilment of legal obligations and/or to comply with an order of the public authorities, if requested; for administration and accounting purposes, and in this case your personal data may be disclosed to credit rating companies to evaluate your solvency and payment history and/or credit recovery companies.

The above categories of recipients act as Data Processors, or separate and independent Data Controllers. The list of Data Processors is constantly updated and may be requested from the head office of the above data controller, or by sending an e-mail to

5. Transfer of data to a third country and/or international organization and guarantees.

Your personal data may be transferred to a non-EU country, in order to comply with the above purposes. Your personal data will be transferred in accordance with articles 44 et sequitur of EU Regulation 2016/679, and more specifically to third countries that provide appropriate safeguards, and on condition that enforceable data subject rights and effective legal remedies for data subjects are available (article 46 EU Regulation 2016/679, even through standard data protection clauses and other provisions as set forth by paragraph 3 of article 46).

The data subject may obtain information about the safeguards relevant to the transfer of data by sending an e-mail to

6. Retention of personal data or criteria to determine the retention period

Your personal data will be processed with manual and automated methods, and with tools that guarantee the highest possible level of security and confidentiality, by specifically appointed persons in charge of processing.

As set forth by the provisions of article 5 paragraph 1 (e) of EU Regulation 2016/679, your personal data are retained in a format that permits identifying the data subject and will be retained for a period of time not exceeding that necessary for the purposes for which the data are collected and processed. The length of time we retain your personal data depends on the purpose of processing:

  • To browse this website (see cookie policy);

  • For accounting-administrative purposes (10 years);

  • When you ask us to contact you (no more than 1 year);

  • Direct marketing (until you withdraw your consent);

  • Profiling (until you withdraw your consent)

the length of time we retain you data is determined on the basis of criteria about which you may request information by sending an e-mail to

7. Rights of the data subject

You may exercise your rights as set forth by articles 15 et sequitur of EU Regulation 2016/679, by sending an e-mail to the Data Controller on or writing to the Data Controller at the address indicated above. If processing is based on your consent, you have the right to withdraw your consent to the processing of your Personal Data at any time, without prejudice to the legality of data processed pursuant to consent given prior to such withdrawal. You may also lodge a claim with a Supervisory Authority.

Automated decision-making processes are not used.

8. Provision of your personal data

Provision of your personal data for the purposes set forth by point A) is necessary for use of the services offered by the Data Controller; should you refuse to provide your personal data, you will be unable to use such services. The provision of your personal data for the purposes set forth by points B) and/or C) is optional; should you refuse to provide your personal data we will be unable to send you our direct marketing messages as indicated by point B) and/or process your data for the purposes as set forth by point C), but you may in any case use the services indicated by point A) .

Date of Update 24/07/2019

Data Controller

Mitsubishi Electric Europe B.V. Italian Branch

Palazzo Sirio Ingresso 1 - Via Colleoni, 7 - 20864 Agrate Brianza (MB)

pro tempore legal representative

Registered office in Schiphol, RiJk Capronilaan 46, Olanda

Commercial Register of the Chamber of Commerce and Industries of Amsterdam,
n. 33279602

single-member company Mitsubishi Electric Corporation

Capital Stock 83.982.000,00.

Italian Branch in Agrate Brianza (MB), Centro Dir. Colleoni, Viale Colleoni 7,
Pal. Sirio, Ingresso 1, Italia

Registro delle Imprese di Milano, Monza Brianza e Lodi - Numero REA MB-1499633 -

C.F / P.I. 02595560968